Privacy Policy
Effective Date: August 20, 2026
City Base Plumbing (“we,” “us,” or “our”) operates the website citybaseplumbing.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.
Information We Collect
When you use our Site, request a quote, schedule service, or contact us, we may collect:
- Contact information, such as your name, phone number, email address, and service address
- Service details, such as the type of plumbing service you’re requesting
- Communications, including messages you send us through contact forms, lead forms, or booking requests
- Usage data, collected automatically when you visit our Site, such as your IP address, browser type, pages viewed, and how you interact with the Site, via Google Analytics
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes or estimates
- Schedule and deliver plumbing services
- Communicate with you about your service appointments
- Improve our Site and understand how visitors use it
- Comply with legal obligations
How We Do Not Use Your Information
We do not sell, rent, or share your personal contact or lead information with third parties for their own marketing purposes.
Service Providers
We work with a small number of trusted service providers to operate our business and Site, including:
- Google Analytics, to understand Site traffic and usage
- Google Ads, if you submit a lead form through one of our ads, to deliver your inquiry to us
- Housecall Pro, our scheduling and booking platform, to manage service appointments
- Our website host, to keep the Site running
These providers only access the information needed to perform their function for us and are not permitted to use it for their own purposes.
Cookies and Tracking
Our Site uses cookies and similar tracking technologies (such as those used by Google Analytics) to understand how visitors use the Site. You can control cookies through your browser settings, though disabling them may affect how the Site functions.
Data Retention
We retain your information for as long as needed to provide our services, respond to your inquiries, and meet our legal and business record-keeping obligations.
Your Choices
You may contact us at any time to:
- Ask what information we have collected about you
- Request that we correct or delete your information
- Opt out of future communications from us
Children’s Privacy
Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13.
Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
City Base Plumbing 334 Rockwood Court, San Antonio, TX Phone: (210) 724-6225 Website: citybaseplumbing.com