I recently had an unexpected issue with my water heater that required the expertise of a team of plumbers, and I can't say enough about the exceptional service they provided. Their knowledge, honesty, and willingness to go above and beyond truly saved the day, especially considering the manufacturer defect we encountered. The ordeal began when my newly installed water heater, which was under warranty, started to leak due to a manufacturer defect. Frustration quickly set in as I knew this wasn't something I could handle on my own. After contacting the plumbing team, they promptly assessed the situation and offered invaluable advice on how to navigate the warranty claim process. Their knowledge of the industry and the intricacies of water heater systems became evident immediately.Throughout the process, they maintained excellent communication, keeping me informed at every step. They were always punctual and respectful of my time, ensuring minimal disruption to my daily routine. Even after the replacement parts arrived, they made sure to thoroughly test and inspect the new water heater to ensure it was functioning flawlessly before considering the job complete.Thank you to City Base Plumbing and especially David and Rigo!